Returns

We understand that sometimes a product just won’t work for our customers, whether that’s due to a dye lot, the shape of a tool, or another reason. As long as the items are new and unused, we’re happy to help. We pride ourselves on offering a fair, easy-to-follow return policy. (Please note: returns cannot be processed for international customers.)

Most items can be returned, except for sale, clearance, odd-lot, and customized services or products (such as leather splitting or custom cutting). Conditions may vary depending on the item and reason for return.

Our return window is 30 days from the date your order is received. Approved returns will receive store credit (or a refund upon request).

We do not cover return shipping costs. At checkout, you can opt into our free returns program for a small fee. If you don’t select this, you are responsible for the full cost of return shipping. If you no longer have the original packaging, you must provide suitable packaging to ensure items arrive in new, unused condition.

Any product that arrives shrink-wrapped must be returned in unbroken, original shrink-wrap.

Products with branded packaging must be returned in their original, sealed packaging, including all protective materials, stickers, and paperwork.

Leather that was not part of a sale, clearance, odd lot, or splitting request may be returned within 30 days as long as it has not been split, cut, or altered in any way. It must arrive in the same condition it was shipped.

• Split leather (customized by splitting).
• Customized items (any custom order).
• Clearance items.
• Sale leather.
• Odd lots (deeply discounted due to differences or defects).
• Leather that has been cut, altered, or changed.
• Samples.
• Opened Maxita or Dream Hot Stamp Machines.

We work hard to provide accurate photos, but resolution, lighting, and monitor settings may cause variations. Dye lots can also vary, meaning two batches of the same leather may not match exactly.

We recommend ordering samples or requesting a sample cutting before purchasing. While we’ll always do our best to represent products accurately, we cannot guarantee exact color matches.

If your order arrives in a damaged box or with damaged contents, email info@rmleathersupply.com with your order number, photos of the package, and photos of the damaged items.

In rare cases, contents may spill or break despite intact packaging. Please use the returns portal to provide photos and details. We’ll work with you to issue a replacement or store credit.

Insurance covers the full value of your purchase against loss or damage. If insured items are damaged or lost, we’ll file a claim with the insurance provider. Once approved, we’ll issue a replacement or store credit.

If you opted out, we release monetary responsibility for lost or damaged packages to the customer. However, we’ll still help track packages and file claims with carriers (coverage usually up to $100).

Claims generally take 5–15 business days, but timing may vary. Providing photos and details quickly helps speed up the process. Once approved, we can issue a replacement or store credit.

START YOUR RETURN (Click Here)

Please use our returns portal. If your return is due to damage, defect, or missing items, include photos of the packaging, product, or packing slip.

• Store credit: Up to 7 days from when we receive the return.
• Replacements: Standard 2–4 business days for processing, shipped via your original shipping method.

All return requests must be made through our returns portal. You’ll receive detailed instructions by email. Unauthorized returns may delay processing or be denied.